50 First Dates or The Break-Up?

Classic movies that we can relate so well to the way we approach Customer Service.

What did we learn from these two teenage-old films?

Aniston and Vaughn started off on what appeared to be a promising relationship. As time elapsed, Vaughn's complacency stepped in and Aniston found herself feeling neglected and underappreciated. Communication deteriorated, leading them down a slippery, rocky slope until Aniston threw in the towel, moved on and then out.

Meanwhile, Sandler embarked on a journey to woo Barrymore, who suffered from amnesia - losing her memory after every 24 hours. Determined to win her over, Sandler committed to showing up every single morning anew, with varying delightful approaches to wow Barrymore all over again.

Many of us are guilty of being Vaughns as we deliver our services. We take repeat business and returning customers for granted, secured contracts get less attention, and we compromise our performance standards as we grow comfortable.

What if we take the other approach? Like Sandler, we show up each and every time, as eagerly and as charmingly as if it were our very first date.

"If they don't value my presence, I'll give them my absence" (Formerly Loyal Client)