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OnTime Chauffeurs
Jun 6, 20211 min read
Well Remember....
As leaders within organizations have we chosen to use the Pandemic as an excuse for inefficiency or as a route to innovation?
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OnTime Chauffeurs
Jun 6, 20211 min read
Education, Experience & Social Media Accounts
These three elements can make or break your customer service career.
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OnTime Chauffeurs
Jun 6, 20211 min read
No mask No service
In Customer Service actions might speak louder than words, but they aren't polite substitutes.
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OnTime Chauffeurs
May 26, 20211 min read
It ain't broke, but fix it
"No complaints thus far" - probably the most detrimental measure of performance.
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OnTime Chauffeurs
May 26, 20211 min read
Why not show us how?
Show your clients how and win their trust and loyalty.
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OnTime Chauffeurs
May 25, 20211 min read
Client Types 101: Paula the Planner
Understanding different types of clients and adapting your communication to suit.
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OnTime Chauffeurs
May 25, 20211 min read
Not so fast Mr. Cold Turkey
A look at the balance between high-tech and high-touch in our new normal environment.
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OnTime Chauffeurs
May 25, 20211 min read
50 First Dates or The Break-Up?
Classic movies that we can relate so well to the way we approach Customer Service.
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OnTime Chauffeurs
May 25, 20212 min read
Change your native language
A look at how we can promote the language of exceptional customer service within our organizations.
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OnTime Chauffeurs
May 25, 20212 min read
Don't get it twisted! Always remember there is a very clear line between friendship and business.
In business we must always remember there is a very clear line between friendship and business.
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OnTime Chauffeurs
May 25, 20211 min read
Make more tiramisu!
When our customers are not fulfilled with our offering do we leave it be or do we find a solution?
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OnTime Chauffeurs
May 25, 20212 min read
We'll sit this one out. The Procurement dilemma: Value or Price?
The Procurement dilemma: Value or Price? A look at a company's "cheapest is the best" procurement policy.
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