OnTime ChauffeursJun 6, 20211 minWell Remember....As leaders within organizations have we chosen to use the Pandemic as an excuse for inefficiency or as a route to innovation?
OnTime ChauffeursJun 6, 20211 minEducation, Experience & Social Media AccountsThese three elements can make or break your customer service career.
OnTime ChauffeursJun 6, 20211 minNo mask No serviceIn Customer Service actions might speak louder than words, but they aren't polite substitutes.
OnTime ChauffeursMay 26, 20211 minIt ain't broke, but fix it"No complaints thus far" - probably the most detrimental measure of performance.
OnTime ChauffeursMay 26, 20211 minWhy not show us how?Show your clients how and win their trust and loyalty.
OnTime ChauffeursMay 25, 20211 minClient Types 101: Paula the Planner Understanding different types of clients and adapting your communication to suit.
OnTime ChauffeursMay 25, 20211 minNot so fast Mr. Cold TurkeyA look at the balance between high-tech and high-touch in our new normal environment.
OnTime ChauffeursMay 25, 20211 min50 First Dates or The Break-Up? Classic movies that we can relate so well to the way we approach Customer Service.
OnTime ChauffeursMay 25, 20212 minChange your native languageA look at how we can promote the language of exceptional customer service within our organizations.
OnTime ChauffeursMay 25, 20212 minDon't get it twisted! Always remember there is a very clear line between friendship and business.In business we must always remember there is a very clear line between friendship and business.
OnTime ChauffeursMay 25, 20211 minMake more tiramisu!When our customers are not fulfilled with our offering do we leave it be or do we find a solution?
OnTime ChauffeursMay 25, 20212 minWe'll sit this one out. The Procurement dilemma: Value or Price?The Procurement dilemma: Value or Price? A look at a company's "cheapest is the best" procurement policy.