As leaders within organizations have we chosen to use the Pandemic as an excuse for inefficiency or as a route to innovation?

These three elements can make or break your customer service career.

In Customer Service actions might speak louder than words, but they aren't polite substitutes.

"No complaints thus far" - probably the most detrimental measure of performance.

Show your clients how and win their trust and loyalty.

Understanding different types of clients and adapting your communication to suit.

A look at the balance between high-tech and high-touch in our new normal environment.

Classic movies that we can relate so well to the way we approach Customer Service.

A look at how we can promote the language of exceptional customer service within our organizations.

In business we must always remember there is a very clear line between friendship and business.

When our customers are not fulfilled with our offering do we leave it be or do we find a solution?

The Procurement dilemma: Value or Price? A look at a company's "cheapest is the best" procurement policy.