"No complaints thus far" - probably the most detrimental measure of performance.

Show your clients how and win their trust and loyalty.

Understanding different types of clients and adapting your communication to suit.

A look at how we can promote the language of exceptional customer service within our organizations.

In business we must always remember there is a very clear line between friendship and business.

When our customers are not fulfilled with our offering do we leave it be or do we find a solution?